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Case Study:
QMS for First Product to Market


Our client was launching their first product with plans to launch more in the coming years.  The project developed, implemented and executed a Quality Management System to bring food grade and dietary supplement products to market.


  • Established the Quality organization

  • Qualified 15 suppliers, including packaging, ingredient, comanufacturing, copacking  and distribution suppliers

  • QMS deployed including 14 SOPs and associated forms and templates

  • Managed customer complaint and product return policy

  • Trained client and ECG colleagues on SOPs and Food Safety regulations

  • Implemented document management repository including document nomenclature

  • Supported production and batch release for launch and on-going production for a liquid product

  • Supported research and regulatory validation protocols with third party external labs

  • Supported major formulation change

  • Supported second product launch (powder) including production  and batch release

  • 2 products successfully launched, as well as a product changes

  • Quality Organization established and QMS in place to support current and future products

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